Position: Assistant Services Co-Ordinator

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The Role Of Assistant Services Co-Ordinator Will Include:

  • Providing administrative support to the Operations Manager for all field service visit bookings and reactive call outs, to include managing engineer's calendars via a bespoke client software management system
  • Proof reading engineer’s job cards in readiness for sales invoices to be emailed to clients
  • Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
  • Taking client bookings & liaising with Fire Safety Training Consultant & Fire Safety Course Trainers to manage delivery of a range of Fire Safety Training Courses
  • Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries
  • Providing administrative back up of services and liaise with other internal and external stakeholders including the clients, suppliers, sales and technical departments
  • Providing administrative support to assist in implementation of field service management software through accurately updating databases

Required Knowledge, Skills & Experience

  • Good MSO Knowledge
  • Ability and knowledge of accurately updating field service management systems and databases
  • Must have an ability to adapt to bespoke software
  • Ability to build external and internal relationships
  • Good understanding of SLAs, KPIs
  • Previous experience in service co-ordination
  • The ability to work flexibly and to adapt to demanding situations to ensure the highest level of service without compromise
  • The ability to prioritise and work well under pressure in a thorough and methodical manner
  • Demonstrate tact, understanding and empathy in all communications with customers
  • Good communication skills
  • Punctual, polite and keen to work as part of a busy fire safety team.
  • Customer Service focused

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Unit 14 Roundabout Court Bedwas House Ind Est Caerphilly CF83 8FS
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