Position: Assistant Services Co-Ordinator

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The role of Assistant Services Co-Ordinator will include:

  • Providing administrative support to the Service Manager for all field service visit
  • bookings and reactive call outs, to include managing engineer's calendars via a bespoke
  • client software management system
  • Managing specific key accounts as required
  • To attend client weekly, monthly, and annual contract review meetings as and when required
  • Liaising with Project Managers
  • Liaising with the Contracts Manager
  • Liaising with our Subcontractors for small works & projects
  • Answering the telephone and dealing with client queries, recording any messages
  • or requests, managing and resolving queries
  • Providing administrative back up of services and liaise with other internal and external
  • stakeholders including the clients, suppliers, sales and technical departments
  • Providing administrative support to assist in implementation of field service management software through accurately updating databases

Required Knowledge, Skills & Experience

  • Good MSO Knowledge
  • Ability and knowledge of accurately updating field service management systems and databases
  • Must have an ability to adapt to bespoke software
  • Ability to build external and internal relationships
  • Good understanding of SLAs, KPIs
  • Previous experience in service co-ordination
  • The ability to work flexibly and to adapt to demanding situations to ensure the
  • highest level of service without compromise
  • The ability to prioritise and work well under pressure in a thorough and methodical manner
  • Demonstrate tact, understanding and empathy in all communications with customers
  • Good communication skills
  • Punctual, polite and keen to work as part of a busy fire safety team.
  • Customer Service focused     

Salary

Salary Range - £22,770 per annum 
Private medical insurance 
Wellness programme 
Stakeholder pension 

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