The role of Assistant Services Co-Ordinator will include:

• Providing administrative support to the Service Manager for all field service visit
• bookings and reactive call outs, to include managing engineer's calendars via a bespoke
• client software management system
• Managing specific key accounts as required
• To attend client weekly, monthly, and annual contract review meetings as and when required
• Liaising with Project Managers
• Liaising with the Contracts Manager
• Liaising with our Subcontractors for small works & projects
• Answering the telephone and dealing with client queries, recording any messages
• or requests, managing and resolving queries
• Providing administrative back up of services and liaise with other internal and external
• stakeholders including the clients, suppliers, sales and technical departments
• Providing administrative support to assist in implementation of field service management software through accurately updating databases

Required Knowledge, Skills & Experience

• Good MSO Knowledge
• Ability and knowledge of accurately updating field service management systems and databases
• Must have an ability to adapt to bespoke software
• Ability to build external and internal relationships
• Good understanding of SLAs, KPIs
• Previous experience in service co-ordination
• The ability to work flexibly and to adapt to demanding situations to ensure the
• highest level of service without compromise
• The ability to prioritise and work well under pressure in a thorough and methodical manner
• Demonstrate tact, understanding and empathy in all communications with customers
• Good communication skills
• Punctual, polite and keen to work as part of a busy fire safety team.
• Customer Service focused     

Salary

Salary Range - £22,770 per annum 
Private medical insurance 
Wellness programme 
Stakeholder pension