Position: Consultancy Department Admin Assistant

Job Title: Consultancy Department Admin Assistant
Location: Caerphilly
Reports To: Consultancy Delivery and Services Manager
Department: Consultancy Department
Employment Type: Full-time, Permanent
Salary: £24,375 per annum

About Firerite (UK) Ltd

Firerite is passionate about life safety and is a leading provider of fire safety solutions, dedicated to protecting people, property, and the environment. We deliver expert services across fire detection, fire alarm systems, extinguishers, and risk assessments, all in line with national fire safety standards.

We are accredited to ISO 9001 and are currently working towards achieving ISO 45001 (Occupational Health and Safety) and ISO 14001 (Environmental Management). We are also certified under key BAFE schemes, including SP101, SP203-1, and SP205, demonstrating our commitment to quality, safety, and regulatory compliance.

Role Summary

As a Consultancy Admin Assistant you will provide end-to-end support for fire safety consultancy services, including coordinating Fire Risk Assessments, client communication, scheduling via SimPRO, and managing training bookings. You will handle subcontractor enquiries, arrange surveys, and support invoicing. Liaise with internal departments and clients to ensure smooth operations and contributed to upselling and service delivery improvements.

Key Responsibilities

Providing support to the Consultancy Team with the delivery of Fire Risk Assessments plus all Consultancy Services to Fire Rite’s client base, developing good relationships with said clients, and providing a smooth interface between team members, clients, and internal departments
Determining action plans from fire risk assessments and upselling services to customers, liaising with all departments to maximize sales potential
Management of subcontractor enquiries
Arranging site surveys
Helping plan job timetables
Taking client bookings & liaising with Fire Safety Training Consultant & Fire Safety Course Trainers to manage delivery of a range of Fire Safety Training Courses
Scheduling jobs on SimPRO, create and release consultancy related documents to clients
Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries
Working from a shared email inbox
Providing administrative back up of services and liaise with other internal and external stakeholders including the clients, suppliers, sales and technical departments
The role will also involve on-site training provided by both our IT providers and current staff

Key Skills & Attributes

Microsoft Office
Must have an ability to adapt to bespoke software (SimPRO & FCS)
Ability to build external and internal relationships
Good understanding of SLAs, KPIs
The ability to work flexibly and to adapt to demanding situations to ensure the highest level of service without compromise
The ability to prioritise and work well under pressure in a thorough and methodical manner
Demonstrate tact, understanding and empathy in all communications with customers
Good communication skills
Punctual, polite and keen to work as part of a busy fire safety team.
Customer Service focused