Are you looking for a dynamic and rewarding role with a leading company in the fire safety industry? Firerite, a trusted name in fire safety solutions, is seeking a dedicated Internal Sales Support professional to join our growing team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and want to contribute to a company that values integrity and innovation, then this could be the perfect opportunity for you!

About Firerite: Firerite is a leading provider of fire safety products and services, committed to ensuring the safety of people, properties, and businesses across the UK. Our expertise in fire safety systems and products allows us to provide innovative, high-quality solutions to meet the unique needs of our clients. Join us and become part of a team that is making a real difference in the fire safety industry.

What You’ll Do:

• Quote and Order Administration – Prepare accurate quotes and process customer orders while ensuring timely follow-up and smooth order fulfilment.
• Customer Relationship Management – Build and maintain strong relationships with customers and colleagues, ensuring a top-tier customer experience.
• Sales Support – Assist the sales team with managing customer accounts, tracking sales performance, and preparing reports.
• Collaborative Approach – Work closely with internal teams such as finance, operations, and technical departments to meet customer needs and resolve any issues that arise.
• ISO9001 Compliance – Ensure all processes adhere to our high standards and support the achievement of NSI GOLD compliance.
• Handling Inquiries – Be the first point of contact for client inquiries via phone and email, providing key product information and resolving queries promptly.

What We’re Looking For:

• Proven Experience – Previous experience in sales support, administration, or a related role.
• Strong Organisational Skills – The ability to juggle multiple tasks while staying organised and meeting deadlines.
• Tech-Savvy – Comfortable using CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Customer-Centric – A customer-first attitude, with excellent communication skills and the ability to work collaboratively with a team.
• Problem Solver – Strong problem-solving skills, with a focus on delivering efficient and effective solutions.
• Fire Safety Knowledge (Desirable) – Experience in the fire safety industry or technical products is an advantage, but not essential.

Why Join Firerite?

• Be Part of a Leading Company – Firerite is a respected name in fire safety solutions, offering you the opportunity to work in an industry that makes a real impact.
• Career Growth – As we continue to grow, we offer ample opportunities for personal and professional development.
• Team Environment – We foster a collaborative and supportive team culture, where every member plays an integral role.
• Salary & Benefits –

• Salary Range  -  £26,000 to £34,000
• Pension – Firerite runs an auto-enrolment workplace pension 
• Private Healthcare Scheme – On successful completion of probation period 
• Perkbox – Employee benefits and rewards platform 

If you're ready to take the next step in your career and make a real impact in the fire safety industry, apply now to join the Firerite team. We can’t wait to see what you bring to the table!

To apply, send your CV and cover letter to HR@firerite.co.uk

Firerite is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.