Position: Passive Fire  Key Account Coordinator

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Reporting to – Passive Fire Manager

Providing support to the Passive Fire Safety Department: (to include, but not exclusive to)

  • Answering all Passive related Queries from  Clients and Operations.
  • Providing Weekly schedules to Engineers on Simpro software system
  • Dealing with engineers Queries and providing Suitable information
  • Making  Work appointments with clients
  • Logging All Jobs on the  Company Software system and Reporting system.
  • Uploading relevant documentation to software system EG , Plans , Asbestos surveys.
  • Checking Reports and timesheets are completed correctly by Engineers .
  • Managing the Third Party Firas Portal, sending certification of conformity and job packs to clients with Product information.
  • Ensuring engineer skills certifications are maintained on Firas System
  • Weekly invoicing for the Department against Schedules .
  • Be the first point of contact for the Engineers and Clients.
  • Support the Passive Fire Safety Department Manager with any ad-hoc administration needs
  • Assist in integrating the department onto Fire Rite’s Service Management Software

Required Knowledge, Skills & Experience:

  • Previous experience in service co-ordination
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Willingness to learn bespoke software and expand the role
  • Attention to detail
  • Good understanding of SLAs, KPIs
  • The ability to work flexibly and to adapt to demanding situations to ensure the
  • highest level of service without compromise
  • Experience of Service Management Software is an advantage, but not essential as full training will be given
  • Punctual, polite and keen to work as part of a busy fire safety team.

Hours Of Work

Monday to Friday 8.00am to 4.00pm / 9.00am to 5.00pm 
(there is an element of flexibility of shifts/hours required to meet company requirements) 


£32 – 38k


  • Stakeholder pension 
  • Twenty-three days per annum (three days to be kept back for 
  • Christmas) plus Bank Holidays, pro rata from date of start. 
  • Health & Wellbeing programme 
  • Private Health Cover 
  • Sick pay 
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