Reporting to – Passive Fire Manager

Providing support to the Passive Fire Safety Department: (to include, but not exclusive to)

• Answering all Passive related Queries from  Clients and Operations.
• Providing Weekly schedules to Engineers on Simpro software system
• Dealing with engineers Queries and providing Suitable information
• Making  Work appointments with clients
• Logging All Jobs on the  Company Software system and Reporting system.
• Uploading relevant documentation to software system EG , Plans , Asbestos surveys.
• Checking Reports and timesheets are completed correctly by Engineers .
• Managing the Third Party Firas Portal, sending certification of conformity and job packs to clients with Product information.
• Ensuring engineer skills certifications are maintained on Firas System
• Weekly invoicing for the Department against Schedules .
• Be the first point of contact for the Engineers and Clients.
• Support the Passive Fire Safety Department Manager with any ad-hoc administration needs
• Assist in integrating the department onto Fire Rite’s Service Management Software

Required Knowledge, Skills & Experience:

• Previous experience in service co-ordination
• Proficiency in Microsoft Word, Excel and PowerPoint
• Willingness to learn bespoke software and expand the role
• Attention to detail
• Good understanding of SLAs, KPIs
• The ability to work flexibly and to adapt to demanding situations to ensure the
• highest level of service without compromise
• Experience of Service Management Software is an advantage, but not essential as full training will be given
• Punctual, polite and keen to work as part of a busy fire safety team.

Hours Of Work

Monday to Friday 8.00am to 4.00pm / 9.00am to 5.00pm 
(there is an element of flexibility of shifts/hours required to meet company requirements) 

Salary

£32 – 38k

Benefits

• Stakeholder pension 
• Twenty-three days per annum (three days to be kept back for 
• Christmas) plus Bank Holidays, pro rata from date of start. 
• Health & Wellbeing programme 
• Private Health Cover 
• Sick pay